Dolyu booking system Common questions, answered

An appointment booking system lets customers book online 24/7 through a web page. It opens available time slots based on your schedule, sends reminders, and tracks customer data and revenue.

It replaces phone calls, DMs, and paper schedules, so you can spend your time on the service itself instead of answering “What times are available?”

Dolyu fits any service built around appointments: tutoring, arts and enrichment classes, singing and voice coaching, dance, Pilates, personal training, yoga, beauty, photography, consulting, and more. If you schedule time, manage customers, and track revenue, Dolyu works for you.

US$15 per member per month, billed monthly with no contract. Cancel anytime.

Sign up for a 14-day free trial with every feature included. No credit card required.

No app to download. Customers book through your branded booking URL and sign in with LINE, Google, or an email verification code. With guest booking turned on, they can book by filling in their details.

With a LINE rich menu set up, customers tap “Book” in their LINE chat and go straight to your booking page.

Yes. Dolyu has built-in online consent signing. Upload a PDF or image, or write your own consent documents and statements. Once published, customers read and sign them on their phone when they book.

Choose a handwritten signature or checkbox confirmation, and apply documents to all services or specific services. Returning customers’ signatures carry over for unchanged documents. When you publish a new version, Dolyu automatically asks them to sign again. Each signature records its document version and timestamp.

Yes. Dolyu has built-in booking forms. Start from an industry template or a blank form. Question types include short answer, paragraph, multiple choice, checkboxes, dropdown, date, and number. Customers fill out the form at the last step of booking.

Earlier answers can control which questions appear next. Signed-in returning customers see their previous answers filled in. You can apply each form to all services or specific services. Answers are saved with the appointment, and you can view them in appointment details, appointment exports, and new appointment notifications.

In the Dolyu dashboard, go to Settings → LINE and open the connection wizard. Paste the Channel ID, Channel secret, and Channel access token from LINE Developers. Dolyu sets up the Webhook URL and tests the connection automatically. Then turn on “Use webhook” in LINE Official Account Manager.

You set up your rich menu and notifications in the Dolyu dashboard. If your Official Account is already connected to another system that can forward LINE events, switch to relay mode to use both.

Your LINE Official Account automatically sends booking confirmations, reschedule notices, cancellation notices, an appointment reminder (12–72 hours before the appointment), a final reminder (1–6 hours before arrival), and the rebooking reminders you set up.

Yes. Each team member has their own schedule and performance stats. Customers can choose a staff member when booking, or let Dolyu assign whoever is available. Pricing is based on the number of team members: US$15 per member per month.

Yes. For group classes, set a limit in “Bookings each staff member takes at once” in the service settings. Bookings for the same class count toward that limit together. Set up classrooms, private rooms, or seating as resources so multiple services can share the same capacity. A capacity of 1 means each booking reserves the whole space.

Yes. Dolyu supports bulk CSV import for customers and services. We also offer a free data migration service — send us your files and we’ll help format and import them.

Email us at support@dolyu.com.